Returns & Exchanges

At PreSonus, we stand behind the quality of our professional audio equipment and offer a 30-day return window for products purchased directly from our store. If you are not completely satisfied with your gear, we are here to assist with a streamlined exchange or refund process.

Return Process

• 1.
  Request an RMA

  Log into your PreSonus account and visit the Support section to submit a Return Merchandise Authorization (RMA) request with your order details.

• 2.
  Pack Your Gear

  Securely pack the item in its original factory packaging, including all cables, manuals, and accessories to ensure full credit eligibility.

• 3.
  Apply Shipping Label

  Affix the provided prepaid shipping label to the outside of the box, ensuring the RMA number is clearly visible for our receiving department.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or ship your replacement unit within 5-7 business days.