Frequently Asked Questions
Everything you need to know about your PreSonus gear and orders.
What is the standard shipping time for PreSonus orders?
Most orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Does PreSonus offer a warranty on hardware products?
Yes, all PreSonus hardware products come with a limited one-year warranty covering defects in materials and workmanship from the original date of purchase.
What is your return policy for audio interfaces and monitors?
We offer a 30-day return policy for hardware in its original packaging. Please note that software bundles included with hardware must not be registered to be eligible for a full refund.
How do I download the software included with my purchase?
Once you register your hardware serial number in your MyPreSonus account, all associated software, including Studio One Artist, will be available for download in your user portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.
Are PreSonus products compatible with both Windows and macOS?
Yes, our hardware and Studio One software are designed to be cross-platform. Always check the specific product page for the latest OS version compatibility requirements.